Multnomah Family Care Center Header Banner

To schedule an appointment, call us at (971) 319-3499 during office hours.

Send us an email at Please indicate your name, phone number, preferred contact method, the reason for your visit, and your availability for an appointment.

What Can I Expect During My Visit?

Prior to your first visit at our clinic, you will have filled out a new patient packet. You can expect for your first visit with the providers to spend between 30 and 60 minutes in review of your medical history.  Please also bring with you your current medication list, medications, and supplements in the original containers.

For your follow-up visits, you may also be asked to fill out a brief questionnaire prior to your visit.

As we try to allow ample time for patient visits, apart from any paperwork you may need to complete, we anticipate minimal waiting in the lobby.  After we review your history, you will be escorted to the exam room to change if needed for the exam.  After the exam, we will return to the providers office to discuss your follow-up care as needed.

Payment Options

We accept major credit cards (Visa, Mastercard, American Express, and Discover) and can work out payment plans for those without insurance as well.


Prior to establishing care or changing insurance, contact your insurance to verify coverage at our facility. We have tried to choose companies who treat us and their clients well and have clear guidelines for services covered.  This will allow us to estimate your cost at the time of your visit.  Our goal is to help you make smart and affordable health choices and be an active participant in using the health care system wisely.

Our In-Network Insurance Companies are:

  • Regence Blue Cross Blue Shield of Oregon (covers all Blue Cross Blue Shield plans from other states)
  • PacificSource
  • Lifewise of Oregon
  • Health Net of Oregon
  • Cigna Healthcare
  • Providence Health Plans (including Providence Preferred)
  • ODS
  • Aetna
  • MultiPlan/PHCS
  • Personal Injury and Motor Vehicle Claims
  • United
  • Medicare

Portland Patient Physician Co-op

You have two different options when it comes to the Co-op.  You can chose an individual provider in our clinic or join the clinic option and get services from many providers.

The co-op is an alternative to insurance.  By paying a monthly fee to the co-op and a monthly fee to Dr. Carr through the co-op you are allowed a full physical and several urgent visits per year at no additional charge.  You will also have access to low rates for an extra visits or services you may need.

The creation of the PPC comes at a time when many people do not have an affordable solution to gaining access to preventative and medical care. People who would want to change how health care is organized in their communities have banned together to join and support the PPC. This includes the self-employed, insured but would like complementary care, those who work for small businesses, as well as, local primary care practitioners, such as Medical Doctors, Chiropractors, Physician’s Assistants, Naturopaths, Doctors of Oriental Medicine and Nurse Practitioners. The model is simple. Get rid of the insurance companies, pay the doctors directly, get healthcare.

Here is more information:

Collections Policy

Payments should be made at the time services are rendered (this includes co-payments for those with insurance or the fees associated with the visit for those who do not have insurance). If this is not feasible, arrangements must be made in advance. In cases of financial hardship, payment plans can be arranged, which will involve a discussion between the patient and office staff. The minimum payment associated with this arrangement is $25 per month.

Before the we will refer an account to collections, the office will contact the patient with a minimum of three statements, as well as two warning letters and a phone call. These statements and letters will  request that the patient either immediately pay the amount due or contact the practice to make arrangements to ensure payment. The first time an account is sent to collection, the office will flag all of the immediate family members as “cash only,” meaning we require them to pay up front for any future visits. The second time an account is sent to collection, we discharge all immediate members of the family from the practice. When this happens, patients receive a notification letter from our office with a copy of their statement. The patient then has 10 days to respond before discharge. Should the patient or the family be discharged, they will no longer be eligible to visit the office.

Prescription Refills

In order to request a refill, please contact your pharmacy at least 2-3 business days prior to the date you would like to pick up your prescription.  Your pharmacy will contact us, and we will refill the medication as soon as possible.  There are occasions where information has been sent by the pharmacy to the wrong clinic.  If you get a note back saying that we have refused your refill because you are not a patient in our office, this is likely the reason.  Please make sure that they fax it to us at (871) 771-0997.

Cancellation Policy

As a courtesy, if you must cancel or reschedule your appointment, please contact the office no less than 24 hours before your scheduled appointment.  If you do not show for an appointment, you may be assessed a fee of $40.  If you fail to keep a scheduled appointment more than twice, you may be asked to seek health care at another facility.

Late Arrival

We value our patients’ time and do our very best to be punctual.  Your appointment slot will be forfeited if you arrive more than 10 minutes late to your appointment.  Please note that if you arrive after your scheduled appointment time, the time spent with your provider may be limited.

Test Results

Unless specifically requested by the patient, you will be notified by phone of normal results within 5-7 business days.  This may vary depending on the type of test and the time it takes for the results to reach the clinic. Any abnormal results will generally require a clinic follow up, and you will be notified by phone if that is the case.

Weekends/ After Hours

Should you develop an urgent medical need when the office is closed, please call (503) 807-5750. You will be connected with one of our on-call providers. If the provider does not respond directly, please leave a message with your concerns. We will attempt to return your call within the hour. If you are unable to reach us, or you feel that your medical need is an emergency, please go to your local urgent care or emergency room.


Click to Download Release of Medical Records Form


We understand your medical information is private and we strive to protect the confidentiality of your medical records.  The new federal regulations require we post and make available this official notice of our privacy practices.  You have the right to the confidentiality of your medical information, and this practice is required by law to maintain the privacy of that information.  The practice is required to abide by the terms of the Notice of Privacy Practices currently in effect and to provide notice of its legal duties and privacy practices with respect to health information.

Prior to making important changes to out privacy practices, we will make available on request a revised Notice of Privacy Practices.

This notice will be followed by any health care professional authorized to enter information in your medical record.  All employees, staff and other personnel at this practice who may need access to your information must abide by this Notice.  All subsidiaries, business associates, sites and locations of this practice may share medical information with each other for treatment, payment purposes or health care operations described in this notice.  Except where treatment is involved, only the minimum necessary information needed to accomplish the task will be used.

Use and Disclosure of Medical Information


The following categories describe different ways that we may use and disclose medical information without your specific consent or authorization.  Examples are provided for each category of uses or disclosures.  Not all possible uses or disclosures are listed.

For Treatment: We may use and disclose medical information about you to provide you with medical treatment or services.  Example: In treating you for a specific condition, we may need to know if you are allergic to specific drugs that could influence which medications we prescribe for the treatment purpose.

For payment: We may use and disclose medical information about you so that treatment and services you receive from us may be billed and payment may be collected from your insurance, third party or you.  Example: We may need to send your protected health information, such as your name, address, office visit date and codes identifying your diagnosis and treatment to our insurance company for payment.

Health Care Operations:  We may use and disclose medical information about you for health care operations to assure that you receive quality care.  Example: We may use medical information to review our treatment and services and evaluate the performance of our staff in caring for you.

Additional Uses and Disclosures

Other uses or disclosures that can be made without consent or authorization

  • As required during an investigation by law enforcement agencies
  • To avert a serious threat to public health and safety
  • As required by military command authorities for their medical records
  • To worker’s compensation or similar programs for processing of claims
  • In response to legal proceedings
  • To a coroner or medical examiner for identification of body
  • If an inmate, to the correctional institution or law enforcement official
  • As required by the US Food and Drug Administration (FDA)
  • Other healthcare providers’ treatment activities
  • Other covered entities’ healthcare operations activities (to the extent permitted under HIPAA)
  • Uses and disclosures required by law
  • Uses and disclosures in domestic violence or neglect situations
  • Health Oversight activities
  • Other public health activities

Uses and Disclosures of Protected Health Information Requiring Your Written Authorization

Other uses and disclosures of medical information not covered by this notice or the laws that apply to us will be made only with your written authorization.  If you give us authorization to use or disclose medical information about you, you may revoke that authorization, in writing, at any time.  If you revoke your authorization, we will thereafter no longer use or disclose medical information about you for the reasons covered by your written authorization.  You understand that we’re unable to take back any disclosures we have already made with your authorization and that we are required to retain records of the care we have provided you.

Your Individual Rights


Complaints:  If you believe your privacy rights have been violated, you may file a complaint with the Privacy Officer at this practice or with the Secretary of the Department of Health and Human Services.  All complaints must be submitted in writing.  You will not be penalized or discriminated against for filing a complaint.

Right to request Restrictions:  You have the right to request a restriction or limitation on the medical information we use or disclose about you for your treatment, payment or health care operations or to someone who is involved with or in your care or the payment of you care.  We are not required to agree to your request.  If we do agree, we will comply with your request unless the information is needed to provide you with emergency treatment.  To request restrictions, you must submit your request in writing to the Privacy Officer at this practice.  In your request, you must tell us what information you want limited.

Right to request Confidential Communications:  You have the right to request how we should send communications to you about medical matters, and where you would like those communications sent.  To request confidential communications, you must make your request to the Privacy Officer at this practice.  We will not ask you the reason for your request.  We will accommodate all reasonable requests.  Your request must specify how or where you wish to be contacted.  We reserve the right to deny a request if it imposes an unreasonable burden on the practice.

Right to Inspect and copy:  You have the right to inspect and copy medical information that may be used to make decisions about your care.  Usually this included medical and billing records but does not include psychotherapy notes, information compiled for use in a civil, criminal or administrative action or proceeding and protected health information to which access is prohibited by law.  To inspect and copy medical information that may be used to make decisions about you, you must submit you request in writing to the Privacy Office at this practice.  If you request a copy of this information, we reserve the right to charge a few for the costs of copying, mailing or other supplies associated with your request.  We may deny your request to inspect and copy in certain very limited circumstances.  If you are denied access to medical information, you may request that denial be reviewed.  Another licensed healthcare professional chosen by this practice will review your request and the denial.  The person conducting the review will not be the person who denied your request.  We will comply with the outcome of the review.

Right to a paper Copy of this Notice:  You have the right to a paper copy of this Notice at any time.  Even if you have agreed to receive this notice electronically, you are still entitled to a paper coy.  To obtain a paper copy of the current Notice, please request one in writing from the Privacy Officer at this practice.

Right to Amend:  If you feel the medical information we have about you is incorrect or incomplete, you may ask us to amend the information.  You have the right to request an amendment for as long as the information is kept.  To request an amendment, your request must be made in writing and submitted to the Privacy Officer at this practice.  In addition you must provide a reason that supports your request.  We may deny your request for an amendment if it is not in writing or does not include a reason to support the request.  In addition, we may deny your request if the information was not created by us, is not part of the medical information kept at this practice, is not part of the information which you would be permitted to inspect and copy or which we deem to be accurate and complete.  If we deny your request for an amendment, you have the right to file a statement of disagreement with us.  We may prepare a rebuttal to your statement and will provide you a copy of any such rebuttal.  Statements of disagreement and any corresponding rebuttals will be kept on file and sent out with any future authorized requests for information pertaining to the appropriate portion of your record.

Changes to This Notice:  We reserve the right to change this Notice.  We reserve the right to make the revised or changed Notice effective for medical information we already have about you as well as any information we receive in the future.  We will post a copy of the current notice, with the effective date in the upper right corner of the first page.

  • Copyright © 2012 Multnomah Family Care Center. All rights reserved.
  • 7689 SW Capitol Highway, Portland, OR 97219 | Tel: (971) 319-3499 | Email:
Multnomah Family Care Center Footer Banner